Are ‘support staff’ impacting on your law firm’s profits?

Interesting comment by the BigHand team on a post by them (Lack of Urgency in Firms’ Support Structures Risks Profitability) on the website this week:

Lawyers don’t want to spend time figuring out how to get work to a competent, properly skilled support team member. Firms want lawyers to prioritize billable hours and profit. This is an expensive and untenable stand-off.

For what it is worth, my experience here in Australia is that lawyers are more than happy to embrace working with Allied Professionals (my preferred term for ‘support staff’ and one I see Greg Lambert uses on The Geek In Review Podcast so it cannot be all that bad) and that most lawyers now work collaboratively with all parts of the law firm to maximise the profit of the business (while adhering to the firm’s values and social contribution).

To that end, my experience has been that most lawyers know very well who is in their support team or, at minimum, know who the quarter-back is who they can chuck the ball to (Legal Project Management 1-0-1 anyone??).

In short, it is not a one man game any longer (if it ever was), it’s a team sport and views like the one expressed by BigHand above are outdated. But, as always, these are just my views.


Photo credit to krakenimages on unsplash

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