4 Ways to lose an in-house customer in 30 days or less!

Really enjoyed reading a post by Meyling “Mey” Ly Ortiz – in-house at Toyota Motor North America – on abovethelaw.com on the ‘4 In-House Pet Peeves Of Outside Counsel‘.

At first glance all 4 ‘peeves’ seem so obvious.

But that got me thinking: How many law firms have been dropped from legal panels for these offences?

The Business Developer in me thinks: Enough to make it worthwhile remembering what the four are:

  1. Lack Of Responsiveness
  2. Not Meeting Deadlines
  3. Last-Minute Requests
  4. Talking Down To Us

and take the time to read Mey’s post – you won’t regret it!

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photo credit Natalie Pedigo on Unsplash

How sticky are your firm’s key clients?

Interesting take-out from the MPF 2022 Fall Symposium:

Fifty percent (50%) report that they are “very concerned” about the concentration of client relationships among senior lawyers. Another 36% are somewhat concerned. Yet, only thirty-five percent (35%) have plans in place to help transition senior lawyers toward retirement.

Which begs the questions: ‘How good is your law firm’s Key Client Account Program?‘; or, probably more importantly: ‘What processes do you have in place to ensure the clients of your firm are firm clients, not partners of the firm clients?

And, if you are not sure how to go about securing your firm’s key clients, check out some tips on this from Kim Tasso or Kevin Wheeler.

As usual, comments are my own.

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Want to know what the ‘Witching Hour’ in legal is?

Ever wonder what time of the day it is when lawyers say “enough is enough” and down tolls?

Thanks to Joe Patrice from Above The Law, and the team at Clio – who did the actual research, we now know:

3am.

3am is the time when most lawyers say they would prefer not to work.

Which actually surprised me a little as I always struggled functioning in the 12am – 2am space and personally would have preferred to down tolls from 10pm – 2pm and be back on the tolls at 3am.

I will also add that while “working” between 10am and 4pm is great, very little real work got done then because I was either in meetings or on the phone – which often resulted in me working at 3am!

Enjoy.

As always, opinions are my own – so if you have something to say please do so in the comments section!!

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