4 Ways to lose an in-house customer in 30 days or less!

Really enjoyed reading a post by Meyling “Mey” Ly Ortiz – in-house at Toyota Motor North America – on abovethelaw.com on the ‘4 In-House Pet Peeves Of Outside Counsel‘.

At first glance all 4 ‘peeves’ seem so obvious.

But that got me thinking: How many law firms have been dropped from legal panels for these offences?

The Business Developer in me thinks: Enough to make it worthwhile remembering what the four are:

  1. Lack Of Responsiveness
  2. Not Meeting Deadlines
  3. Last-Minute Requests
  4. Talking Down To Us

and take the time to read Mey’s post – you won’t regret it!

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photo credit Natalie Pedigo on Unsplash

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