Very interesting post by John E Grant on the Agile Attorney Consulting blog – ‘Responsiveness is the Death of Productivity‘.
I found this paragraph particularly insightful/though provoking:
The problem when you create a culture of responsiveness for your practice—through policy or habit—is that your responsiveness to one client almost always steals from the experience of another. For example, when you interrupt drafting a document for Client A in order to respond to an email or phone call from Client B, you’ve just allowed Client B to raise the legal costs for (and diminish the experience of) Client A.
Certainly something to consider there…